Privacy Policy for AltTag.io

Overview

AltTag.io (“we,” “our,” or “us”) operates the website and software services available at https://alttag.io. By using AltTag.io, you agree to this Privacy Policy.

This policy explains what data we collect, how it is used, and the limits of our responsibility when third-party services such as OpenAI and Stripe are involved.

1. Information We Collect

We may collect limited information needed to provide and operate the Service.

• Name and email address when creating an account or purchasing a subscription.
• Basic usage data, including browser type, IP address, timestamps, device information, and pages visited.
• Generated alt text outputs created through the Service.
• Support messages or communications you send to us.

2. AI Processing Through OpenAI

AltTag.io uses OpenAI technology to generate AI-based alt text for images. When you use the Service, uploaded images or related image context may be securely transmitted to OpenAI for processing.

• OpenAI is used only to process image-related requests and generate alt text.
• We do not sell your uploaded image data.
• AI-generated outputs may require human review before use.
• Processing may occur on servers outside your country or region.

3. Uploaded Images Are Not Stored Permanently

AltTag.io does not permanently store uploaded images after processing. Images are used temporarily for the purpose of generating alt text.

4. How We Use Information

We use collected information only for legitimate business and service purposes.

• To provide and maintain AltTag.io.
• To generate AI alt text outputs.
• To manage accounts, subscriptions, and support requests.
• To prevent abuse, fraud, misuse, or security issues.
• To improve performance, user experience, and Service functionality.

5. Payments, Billing, and Cancellation

All payments, subscriptions, billing details, and card processing are handled by Stripe. AltTag.io does not store full credit card numbers or directly process payment card data.

• Stripe is responsible for secure payment processing.
• Users may cancel their subscription at any time through the Stripe billing portal or available cancellation method.
• We are not responsible for Stripe payment errors, declined transactions, bank issues, chargebacks, or payment disputes.
• Billing and payment data may be subject to Stripe’s own privacy policy and terms.

6. Third-Party Services

AltTag.io may rely on third-party providers to operate the Service.

• OpenAI for AI image analysis and alt text generation.
• Stripe for payments and subscription billing.
• Hosting, analytics, security, and email service providers.

We are not responsible for the independent privacy practices, policies, outages, errors, or security practices of third-party providers.

7. Accessibility Disclaimer

AltTag.io provides AI-generated alt text intended to assist with accessibility and SEO workflows. However, we do not guarantee accessibility compliance.

• We do not guarantee WCAG, ADA, AODA, or any other accessibility compliance.
• Generated alt text may be inaccurate, incomplete, or contextually inappropriate.
• Users are solely responsible for reviewing, editing, and approving generated content before publishing.
• Use of AltTag.io does not constitute legal, accessibility, SEO, or compliance advice.

8. User Responsibilities

By using AltTag.io, you agree that you are responsible for your use of the Service.

• You must have the legal right to upload and process any images submitted.
• You must not upload unlawful, private, sensitive, harmful, or infringing content.
• You are responsible for reviewing generated alt text before publishing it.
• You are responsible for compliance with laws, accessibility standards, and third-party rights.

9. Disclaimer of Warranties

AltTag.io is provided “as is” and “as available.” We do not guarantee that the Service will be uninterrupted, error-free, secure, or suitable for every use case.

• We do not guarantee SEO rankings, AEO visibility, GEO visibility, traffic growth, or business results.
• We do not guarantee legal or accessibility compliance.
• We do not guarantee the accuracy or completeness of AI-generated content.

10. Limitation of Liability

To the maximum extent permitted by law, AltTag.io is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Service.

• We are not liable for accessibility, WCAG, ADA, AODA, or compliance-related claims based on generated content.
• We are not liable for payment processing issues handled by Stripe.
• We are not liable for AI processing errors or third-party service failures.
• Our total liability is limited to the amount paid by the user in the previous 30 days.

11. Data Retention

Uploaded images are not permanently stored by AltTag.io after processing. Account, billing reference, usage, and support data may be retained only as long as necessary for business, legal, security, and operational purposes.

12. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information.

To request access, correction, or deletion, contact us using the email below.

13. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Service means you accept the updated policy.

14. Contact

If you have questions about this Privacy Policy, contact us: